sorry to necromance, but I do have some good news.. I had posted about having contacted them about my nin mint full art pulled from a pack, and they actually responded. I an screen cap the email, but here is a copy/ paste
"Dear Carlos Duran Jr,
A solution for your issue has been suggested.
I am sorry for the delay in this response. If you can forward along your address, I can see about sending some replacement packs to you. We are unable to replace specific cards as we do not have singles of all cards.
The following Customer(s) have been CC'ed:
Question Information:
Question #: 15182-***
Date Created: 5/10/2011 3:06:51 PM
To update or check the status of this Question:
Go to: http://support.pokemon.com/link/portal/15182/15227/Ticket/ ***
Log in, and you will be automatically taken to the Question page.
If you have general questions, please direct them to
[email protected]."
the *'s are just me blocking out the ticket #'s.
I take this as good news, anyone else contact tpci? Anyone else wanting to contact them now for future issues? They ask for a scan of the ard and a scan of your receipt (my guess is to prove that it's not like a month old card or something)
Screen Cap