Quite dissapointed. Not in the article, that was a really good read. Im just dissapointed in the company. I am just really tired of companies being secretive about stuff like this.
"If customers find out we may look bad"
No. If you tell the customers on your own, and tell the customer what safety measures you are takeing, it will not make you look bad. in fact it might even strengthen the customers trust in your company.
But no. Instead we hear stuff like this through the backdoor, with no idea if safety measures where already in place to ensure pullrates and no idea if safety measures are taken to prevent this from happening again. And THAT does make your company look bad.