If you press CTRL and Shift at the same time the keyboard switches settings. You can change it back by pressing it again. I'm not sure if that's the case now, but you can try if that fixes it!
Also I'm heading out now to send your package! It's the Venusaur plush, CoroCoro Ichiban, and the 3 Charizard Promo Packs, right? Along with a Darkrai Promo Card from the 3 Charizard Promo Packs.