I went from an online only player to a physical only player because of PTCGL. In a way, it's a silver lining that I got the motivation to go to IRL events. I'm rather lucky in that I have a game store just 5 minutes from my house that plays multiple times a week, and other stores that aren't that far away that also play regularly. But it would be very nice to be able to casually play games on my computer since I don't always feel like spending several hours playing. And some people don't have a local store that plays, leaving their options to play very limited.
The frequency, quantity and severity of glitches in PTCGL is simply disgraceful. Not a set release goes by that multiple glitches are introduced, frequently ones that affect some of the best meta decks, such as how recently, for some Arceus-forsaken reason, retreating with Munkidori can cause the game to glitch out and not process the retreat until you time out. In a sane world, these glitches would get hotfixes or something, but that never happens. Instead, we have to wait for updates that solve a bunch of glitches at once, but not all of them.
Even when you don't encounter glitches, the game just feels sluggish with long action-preventing animations and many interactions feeling clunky. The fact that Gardevoir ex's ability takes soooo long to do, and they have never bothered to fix this, this despite the card being meta for its entire existence and being more than a year old now, is beyond embarrassing.
The game is also very lacking in features and isn't great to look at, but I could forgive that if playing it felt OK. I might even be able to forgive the clunkiness by itself, but the clunkiness + glitches is too much for me to accept. As a result, I have barely played PTCGL and I have no desire to change that.
I remember playing PTCGL back in the early days of Scarlet & Violet and losing a game playing Gardevoir because of a stupid Miriam glitch that existed at the time. I was formerly excited because I had just thought of the play and realized I had a chance (as things were looking bleak), but then it just didn't work. I closed the game and I think I may have uninstalled it then and there, lol. I reinstalled it a while ago to get some practice before a Regional, but haven't really played it since. The practice I got from its ladder wasn't even very good because I was low on the ladder due to not playing the game, but I played a few games against people on Discord server. So at least I got something out of it, I guess.
Overall, PTCGL is bad and TPCi should feel bad. I can only assume they are using cheap inexperienced developers to save costs, and I feel bad for them having to make a product that isn't good and not having the resources or ability to change that.